How To Sync Order Tags and Notes to Original Platform
Plans: All Plans Platforms: Tags: Shopify, Notes: Shopify, SFCC, BigCommerce, WooCommerce
Original and exchange orders associated with AfterShip Returns and Warranty are accompanied with related tags and notes on the original purchase’s eCommerce platform for you to recognise them easily. You can customize these AfterShip Returns and Warranty replacement order tags for certain return events and decide whether to sync them back to your eCommerce platform. These customizable tags and available notes will help you find orders linked to AfterShip Returns and Warranty RMAs on your eCommerce platform’s order dashboard.
Go to Settings in your AfterShip Returns admin.
Click Tags and notes > Returns.
By enabling the tags and notes for the supported events of original and exchange orders, they will be auto-generated and attached to the original orders of your customers as well as to the exchange orders created via AfterShip Returns.
For some events, the settings are enabled by default. Though you can disable them anytime in the settings.
Order tags are customizable for Return request submitted and Return request expired events.
A maximum of 3 tags can be added for editable tags.
Order notes are not customizable.
Example: Return request submitted
Below are the available events and their subsequent Tag and Notes.
Below are the available events and their subsequent Tag and Notes.
Replace with the same item and Exchange for the items resolutions will trigger this event.
The settings are enabled by default. Though you can disable them anytime in the settings.
Order tags are customizable for the exchange order and a maximum of 3 tags can be added.
Order notes are not customizable.
Example:
2024-05-28 10:33:35
[AfterShip Returns] RMA #DBBT0KKP
Exchange order for #1002
AfterShip gateway: Stripe
Upsell: $30 USD
Go to Settings in your AfterShip Returns admin.
Click Tags and notes > Warranty.
By enabling the tags and notes for the supported events of original order for which the warranty claim is submitted and warranty replacement orders are created, they will be auto-generated and attached to the original orders of your customers as well as to the replacement orders created via AfterShip Returns.
For some events, the settings are enabled by default. Though you can disable them anytime in the settings.
Order tags are customizable only for Replacement order created event when the item needs to be replaced as a result of the warranty claim submitted. But you need to select these tags from the list of supported dynamic values.
A maximum of 3 tags can be added.
Learn more about Auto-generated tags and notes for warranty orders on customer's original eCommerce platform.
Tags and notes on exchange orders created using Shopify Exchange API
Overview
Original and exchange orders associated with AfterShip Returns and Warranty are accompanied with related tags and notes on the original purchase’s eCommerce platform for you to recognise them easily. You can customize these AfterShip Returns and Warranty replacement order tags for certain return events and decide whether to sync them back to your eCommerce platform. These customizable tags and available notes will help you find orders linked to AfterShip Returns and Warranty RMAs on your eCommerce platform’s order dashboard.
Enable auto-generated tags and notes
Returns
Go to Settings in your AfterShip Returns admin.
Click Tags and notes > Returns.
By enabling the tags and notes for the supported events of original and exchange orders, they will be auto-generated and attached to the original orders of your customers as well as to the exchange orders created via AfterShip Returns.
For some events, the settings are enabled by default. Though you can disable them anytime in the settings.
Order tags are customizable for Return request submitted and Return request expired events.
A maximum of 3 tags can be added for editable tags.
Order notes are not customizable.
Example: Return request submitted
2024-05-28 10:33:35
[AfterShip Returns] RMA #DBBT0KKP
Return request submitted
Includes items: SKU 1, SKU 2A. Original orders
Below are the available events and their subsequent Tag and Notes.
| Event | Tag | Notes |
|---|---|---|
| Return request submitted | AfterShip Returns (Default tag) | {Data and time} [AfterShip Returns] RMA #{RMA number} Return request submitted Includes items: {SKU 1}, {SKU 2} |
| Return request approved | - | {Data and time} [AfterShip Returns] RMA #{RMA number} Return request approved Tracking number: {Tracking number} |
| Return item received | - | {Data and time} [AfterShip Returns] RMA #{RMA number} Return item received |
| Refunded to store credit | - | {Data and time} [AfterShip Returns] RMA #{RMA number} Store credit issued: ${Amount} {Currency code} Gift card: {Gift card id} |
| Refunded to original payment method | - | {Data and time} [AfterShip Returns] RMA #{RMA number} Refunded: ${Amount} {Currency code} |
| Exchange order created | - | {Data and time} [AfterShip Returns] RMA #{RMA number} Exchange order {Exchange order no.} created |
| Return request expired | AfterShip Returns request expired | - |
B. Exchange orders
Below are the available events and their subsequent Tag and Notes.
| Event | Tag | Notes |
|---|---|---|
| New exchange order created | AfterShip Returns exchange order {Initial order number} | {Data and time} [AfterShip Returns] RMA #{RMA number} Exchange order for {Original order number} Gateway: {Checkout method} Upsell revenue: {Upsell value} |
Replace with the same item and Exchange for the items resolutions will trigger this event.
The settings are enabled by default. Though you can disable them anytime in the settings.
Order tags are customizable for the exchange order and a maximum of 3 tags can be added.
Order notes are not customizable.
Example:
2024-05-28 10:33:35
[AfterShip Returns] RMA #DBBT0KKP
Exchange order for #1002
AfterShip gateway: Stripe
Upsell: $30 USD
Warranty
Go to Settings in your AfterShip Returns admin.
Click Tags and notes > Warranty.
By enabling the tags and notes for the supported events of original order for which the warranty claim is submitted and warranty replacement orders are created, they will be auto-generated and attached to the original orders of your customers as well as to the replacement orders created via AfterShip Returns.
For some events, the settings are enabled by default. Though you can disable them anytime in the settings.
Order tags are customizable only for Replacement order created event when the item needs to be replaced as a result of the warranty claim submitted. But you need to select these tags from the list of supported dynamic values.
A maximum of 3 tags can be added.
Learn more about Auto-generated tags and notes for warranty orders on customer's original eCommerce platform.
Additional resources
Tags and notes on exchange orders created using Shopify Exchange API
Updated on: 23/12/2024
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