New Returns Dashboard

Plans: All plans Platforms: All platforms

Overview

AfterShip Returns has introduced the New Returns Dashboard to streamline and enhance return management. It allows merchants to manage returns through customizable views and powerful filtering options efficiently.

Key features:

20+ filters: Customize and narrow down the data view with multiple filter options.
Column customization: Edit the columns displayed using 18 data fields from the RMA process.
Batch reject: Reject multiple RMAs at once for quick processing.
Powerful search bar: Quickly find the RMA data you are looking for based on simple search queries. (e.g., RMA number, tracking number, order, etc.)

What you’ll learn

In this article, we will show you:

Column customization
Search bar
Additional filter options
Batch processing
Additional Resources

Column customization

The new returns dashboard allows merchants to tailor the data columns, enhancing overall management and review of return requests.

How to edit columns

Go to Returns dashboard in your AfterShip Returns admin.
Click the Edit column icon. This allows you to access the column customization options for your dashboard.
Choose which columns you want to display and arrange them according to your preference.

You can view the columns already displayed on your dashboard under the Displayed columns and select or search for more columns to display from under the Available columns list.
To remove already displayed columns from the dashboard, click the cross {x} icon.

Once you've made the adjustments, save the changes to reflect the columns on the dashboard.

Available columns

Column	Description
Image	Displays the product's first image from the return request.
RMA no.	Unique RMA number generated by the Returns system.
Order no.	The order number from the customer's purchase.
Request date	Date when the return request was made.
RMA status	Current RMA status: Pending, Approved, Resolved, Rejected, or Expired.
Shipping status	Current shipping status of the return (e.g., pending, shipped, etc.).
Refund status	Displays if the refund is pending or processed.
Outcome	The result of the return: Refund, Store credit, Exchange, or Upsell.
Upsell/Refund value	The value associated with the RMA. Positive values indicate upsell while negative values represent refunds.
Customer name	The name of the customer who initiated the return.
Customer email	The email address of the customer.
Order date	Date when the order was placed.
Received date	Date when the return item was received.
Shipping update Date	Date when the shipping status was last updated.
Last update date	Most recent update to the RMA record.
Refund date	Date when the RMA refund was processed.
Return value	The total value of the returned item(s).
Return quantity	The number of items in the return request.

Examples of outcome and upsell/refund value scenarios:

Outcome: Upsell + Exchange, Upsell/Refund Value: $20
No refund is required. The merchant receives an additional $20 from upsell and ships the exchange item.

Outcome: Exchange + Store Credit/Refund, Upsell/Refund Value: -`$20`
The merchant issues a $20 refund or gift card to the customer and ships the exchange item.

Outcome: Exchange, Upsell/Refund Value: $0
The merchant ships the exchange item without any refund or upsell.

Outcome: Store Credit/Refund, Upsell/Refund Value: -$20
The merchant processes a $20 refund or gift card.

Search bar

Use the search bar to quickly locate RMAs by entering:

Order number
RMA number
Tracking number
SKU
Customer name or email address

Additional filter options

Apply additional filters to efficiently manage and analyze return requests based on various criteria.

Available filters

Filter	Description
Order date, Request date, Shipping update date, Received date	Filter by dates (up to 1 year ago), based on different date fields.
Outcome	Filter by RMA outcome, which can be Refund, Store credit, Exchange, or Upsell.
RMA source	Filter by the origin of the RMA, which can be Returns page (Customer), Merchant with email (Special request), POS (Shopify POS extension), or API (Create return API).
RMA status, Shipping status, Refund status	Filter by various statuses of the RMA, return shipping, and refund status.
Country/region	Filter by the customer’s country or region.
Return method	Filter by the return method chosen by the customer.
Return reason, Comments, and Images uploaded by the customer	Filter based on the return reason, comments, and images uploaded by the customer.
Item tag, Item grade, Item inspection images	Filter based on item tags, grade, and inspection images added after the RMA submission.
Return quantity, Return value	Filter by the quantity and value of the returned items.
Gift returns, Bundles, Instant exchange	Filter if the RMA is a gift return, includes an AfterShip bundle product, or is an Instant exchange.
Exception	Filter for RMA exceptions and resolve them as per specific instructions.

Batch processing

Batch reject return requests

Select multiple RMAs: You can select up to 5,000 RMAs at once for rejection.
Reject selected RMAs: After selecting, click Reject and provide a reason for the rejection.

You can manually add a reason every time you reject a RMA(s) or you can define a list of reasons to easily select one while rejecting RMA(s).

Process rejections: The selected RMAs are rejected in bulk. If an RMA cannot be rejected, it will be skipped.

If an RMA cannot be rejected, it will not be processed and will be excluded from the rejection batch.

Additional resources

How to Create Return Requests
Guide to Export Returns Data

Updated on: 21/02/2025